Customer Sentiment Analysis Services
Analyze sentiments from user-generated content to understand opinions, feelings, viewpoints, thought processes, and perspectives of individuals toward your brands, products, or services. Accurately labeled data ensures success of your sentiment analysis system.
With 5+ years of experience, transform customer feedback into actionable insights with our comprehensive sentiment analysis services covering social media, reviews, and multi-channel communications.
Emotion Detection
Advanced sentiment classification
Opinion Mining
Customer viewpoint analysis
Multi-Channel Analysis
Social media & reviews
Brand Monitoring
Real-time sentiment tracking
Our Analysis Process
Data Collection
Gather raw training data from multiple sources including social media and reviews
Data Sourcing
Extract customer reviews, tweets, and social media posts for comprehensive analysis
Data Labeling
Tag content by sentiment: positive, neutral, or negative with expert accuracy
Data Classification
Divide data into test and training sets for model evaluation and optimization
Our Sentiment Analysis Services
Comprehensive sentiment classification and emotion detection solutions
Data Labeling
Sentiment classification using positive, negative, and neutral tags for accurate model training.
- ✓Multi-class sentiment tagging
- ✓Context-aware labeling
- ✓Emotion intensity scoring
- ✓Quality validation
Expressive-Subjective Tagging
Text-mining techniques to identify emotional tones and subjective opinions in customer reviews.
- ✓Emotion tone detection
- ✓Opinion identification
- ✓Subjective statement analysis
- ✓Contextual understanding
Direct-Subjective Tagging
Quick classification using pre-defined polarity rules for efficient sentiment determination.
- ✓Rapid sentiment classification
- ✓Polarity rule application
- ✓Automated tagging
- ✓High-volume processing
Objective-Speech-Event Tagging
Audio and video stream sentiment identification for comprehensive multi-modal analysis.
- ✓Voice tone analysis
- ✓Speech emotion detection
- ✓Video sentiment extraction
- ✓Multi-modal integration
Key Applications
Customer Service
Identify product or service issues from customer emotions to resolve problems quickly and improve satisfaction.
Product Quality Improvement
Capture complaints and negative sentiments to fix product vulnerabilities and enhance quality standards.
Marketing Strategy Enhancement
Develop targeted campaigns based on customer conversations and sentiment trends for better ROI.
Communication Channel Optimization
Determine which platforms generate positive engagement and optimize your communication strategy.
Brand Reputation Monitoring
Track online sentiment about your company in real-time to protect and enhance brand reputation.
Competitive Intelligence
Analyze competitor sentiment to identify market opportunities and differentiation strategies.
Why Choose Axonate Tech
Quality Assurance
Commitment to high-quality annotations ensuring accurate sentiment classification for your applications.
Data Security
Data security and confidentiality of utmost importance throughout the entire analysis process.
Scalability
Scalable infrastructure with quick turnaround times to handle projects of any size efficiently.
Flexible Pricing
Pay-as-you-go pricing models that adapt to your budget requirements without quality compromise.
Ready to Understand Customer Sentiment?
Transform customer feedback into actionable insights with Axonate Tech's expert sentiment analysis services. Improve your brand reputation today.